| Client acquisition & onboarding |
| 01Front-office automation |
Not a core Cowork focus Public positioning centers on tax/accounting workflow agents rather than a full front-office operating layer. |
Core product Inbound and outbound phone, text, email, web and lead-source engagement; qualification, appointment booking and follow-up. |
| 02Kiosk / walk-in intake |
Not prominently positioned No comparable kiosk-led front-office workflow is a primary part of the public Cowork story. |
Supported Kiosk and assisted walk-in intake can feed the same client record and downstream workflow. |
| 02Client portal & mobile intake |
Works with firm systems Cowork can use the files, folders and software context provided by the firm. |
Core product Portal/mobile experience for uploads, questionnaires, requests, progress and client actions. |
| 03CRM & onboarding workflow |
Uses connected systems Designed to work inside the firm's existing environment. |
Core product Client record, ownership, appointment, engagement, billing and workflow handoff stay connected. |
| Preparation workflow |
| 04Document collection & organization |
Available Agents gather source documents and use them inside preparation workflows. |
Available Collect, classify, extract and organize documents into source-linked workpapers and exceptions. |
| 04Review before tax-software entry |
Not a primary public mode Cowork messaging emphasizes autonomous execution with human judgment handoffs. |
Available Firms can require preparer review and approval before supported data moves into tax software. |
| 05Agentic tax preparation |
Available Cowork executes defined preparation workflows in existing tax software. |
Available / expanding TaxAutomate supports Controlled, Guided Agentic and Agentic preparation patterns in supported workflows. |
| 06Exception & missing-information handling |
Human decision points Workflows surface items requiring human judgment. |
Guided resolution: roadmap On the roadmap: a guided wizard or agent for supported tax software that diagnoses data-entry and other issues, distinguishes missing data from other causes, and asks targeted questions to guide resolution. |
| 06Tax-software diagnostics |
Workflow dependent Agentic workflows operate the tax software and surface issues during execution. |
Guided resolution: roadmap On the roadmap: a guided wizard or agent for supported tax software that diagnoses data-entry and other issues, distinguishes missing data from other causes, and asks targeted questions to guide resolution. |
| Review, completion & post-return work |
| 07Automated return review |
Strong capability Agent Andrew provides automated review, followed by professional final review. |
Source-linked review OCR review, traceable preparer overrides and source-PDF links to data entry during binder creation. |
| 07Signature, payment & delivery workflow |
Workflow / system dependent Not the central emphasis of Cowork's public positioning. |
Connected workflow Practice workflow can carry the client from review through signature, payment and delivery. |
| 08Tax planning & advisory |
Strong capability Planning Strategy, opportunity scans, entity review and projection workflows are publicly listed. |
Connected to prep Completed-return context can feed prep summaries, planning opportunities, professional review and client follow-up. |
| 08IRS response / year-round client work |
Selected workflows TaxGPT offers multiple post-prep and specialty tax workflows. |
Platform workflow IRS-response and other year-round work can remain tied to the same client record and operating workflow. |
| Supporting capabilities outside the core return journey |
| Bookkeeping & accounting automation |
TaxGPT advantage today Agentic bookkeeping, reconciliation, journal entries, month-end close and financial statements. |
Target: 2027 filing season QuickBooks Online and Xero support tax-prep report/file workflows today; agentic bookkeeping/accounting is targeted for the 2027 filing season. |
| Citation-backed tax research |
TaxGPT advantage today Dedicated AI Tax Research product with citation-backed research positioning. |
Not equivalent today Copilot/advisory capabilities exist, but TaxAutomate is not claiming parity with TaxGPT's dedicated research product. |
| Specialty workflow library |
Broader library today R&D, K-1, projections, bookkeeping, entity review and other workflows are publicly listed. |
Selective / roadmap TaxAutomate is not claiming parity with the current breadth of TaxGPT's specialty workflow library. |