| Client acquisition & onboarding |
| 01Front-office automation |
Not established in reviewed sources Confirm phone, messaging and lead-handling scope directly. |
Core product Inbound and outbound phone, text, email, web and lead-source engagement; qualification, appointment booking and follow-up. |
| 02Kiosk / walk-in intake |
Confirm scope Ask whether walk-in kiosk intake is offered. |
Supported Kiosk and assisted walk-in intake can feed the same client record and downstream workflow. |
| 02Client portal & mobile intake |
Confirm scope Ask to see uploads, requests and client communications. |
Core product Portal/mobile experience for uploads, questionnaires, requests, progress and client actions. |
| 03CRM & onboarding workflow |
Confirm scope Ask how Filed connects to your CRM and onboarding tools. |
Core product Client record, ownership, appointment, engagement, billing and workflow handoff stay connected. |
| Preparation workflow |
| 04Document collection & workpaper binder |
Publicly described Source-linked leadsheets and organized source information for review. |
Available Workpaper Binder includes OCR review, traceable preparer overrides and source-PDF links to data entry. |
| 04Review before tax-software entry |
Confirm checkpoints Professional oversight is described; test the exact point of approval for software entry. |
Available Firms can require preparer review and approval before supported data moves into tax software. |
| 05Agentic tax preparation |
Publicly described Document-driven preparation inside supported tax software. |
Available / expanding TaxAutomate supports Controlled, Guided Agentic and Agentic preparation patterns in supported workflows. |
| 06Exception & missing-information handling |
Publicly described Uncertain information and review findings are surfaced for professional attention. |
Guided resolution: roadmap A planned wizard or agent will investigate data-entry and other issues in supported software, distinguish missing data from other causes, and ask targeted questions to guide resolution. |
| 06Tax-software diagnostics |
Confirm scope Test software-specific diagnostics and resolution. |
Guided resolution: roadmap A planned wizard or agent will investigate data-entry and other issues in supported software, distinguish missing data from other causes, and ask targeted questions to guide resolution. |
| Review, completion & post-return work |
| 07Automated return review |
Publicly described Dedicated review with ranked findings, firm rules and sign-off stages. |
Source-linked review Preparers review OCR data, trace and override values against source PDFs, and use reconciliation and diagnostics in supported workflows. |
| 07Signature, payment & delivery workflow |
Confirm scope Ask how signature, payment and delivery connect. |
Connected workflow Practice workflow can carry the client from review through signature, payment and delivery. |
| 08Tax planning & advisory |
Publicly described Tax planning is included in the platform. |
Connected to prep Completed-return context can feed prep summaries, planning opportunities, professional review and client follow-up. |
| 08IRS response / year-round client work |
Confirm scope Ask about notice handling and ongoing client work. |
Platform workflow IRS-response and other year-round work can remain tied to the same client record and operating workflow. |
| Supporting capabilities outside the core return journey |
| Bookkeeping & accounting automation |
Confirm accounting scope Do not infer full bookkeeping automation from tax-preparation coverage. |
Target: 2027 filing season QuickBooks Online and Xero support tax-prep report/file workflows today; agentic bookkeeping/accounting is targeted for the 2027 filing season. |
| Citation-backed tax research |
Confirm research scope Compare cited research and advisory coverage directly. |
Copilot and advisory workflows; compare research sources, citation quality and coverage directly. |
| Specialty workflow library |
Confirm coverage Validate supported forms, integrations and current limitations. |
Coverage varies by software and workflow. Confirm availability rather than assuming feature parity. |